If for any reason you cannot point to your site in your web browser,
here is a list of things you can do to troubleshoot the problem. It is
recommended that you follow the steps in the order presented.
Check that your DNS has fully propagated
If
you have just recently set up your hosting account with us, your site DNS
records may not have fully propagated yet. It generally takes 24-72 hours
for all the root servers around the world to update any changes in your
DNS records. If you have a name based hosting account, try pointing to
http://yourIP/~username using the IP and
username provided in your Welcome Email. If you have an IP based hosting
account, try pointing to http://yourIP.
Assuming you have uploaded your site files to the server properly, you
should be able to see your site. If so, it just means you will have to
wait a bit longer for DNS to fully propagate.
Make sure your DNS is configured
properly
Ensure that you have properly configured your DNS
records in your domain name account. Login to your account at your domain
registrar and double-check the nameservers. You can also perform a whois
online to check the records attached to your domain.
Try surfing other sites
Try pointing to other
sites in your browser. It's entirely possible your ISP is experiencing
connectivity problems, in which case the issue is with your Internet
connection rather than your site's connectivity.
Ask a friend to point to your site
Ask a
friend (who preferably uses a different ISP than you) to try pointing to
the site. It will be a good indication as to whether the problem is with
your connection or your ISP.
Ping your
site
Try pinging your site. Ping is a program that "bounces"
a request off of another computer/server over the internet to see if the
remote computer is responding. To ping your site, click Start>Run and enter command. Click OK. Then type ping
yoursite.com (where yoursite.com
is your actual domain). Hit Enter on your
keyboard. The results will show 4 attempts to send a packet to your site.
If your site is reachable, it will show no lost packets.
Do a traceroute
Perform a traceroute on your
site. A traceroute is a utility which allows you to literally trace your
connection to a server/computer. It measures the time it takes to reach
each point needed for the connection. There are many online tools which
will allow you to perform the traceroute. Alternatively, you can do it
yourself. To traceroute your site, click Start>Run and enter command. Click OK. Then type tracert
yoursite.com (where yoursite.com
is your actual domain). Hit Enter on your
keyboard. The results will show you the number of hops between your local
computer and your site server. It can give you a good indication of any
connectivity disruption along the way.
Check
our Network Status Page
Point your browser to our Network
Status Page. The URL is listed in the table at the top of this page. You
will be able to check the state of health of our entire
network.
Send in a support
ticket
If all else fails, send in a support ticket to our
Help Desk. The URL for our Help Desk is listed in the table at the top of
this
page.
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